FAQS

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

DEMCO Products does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

  • Items are faulty - damaged/broken or soiled upon arrival.
  • Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note:  DEMCO Products will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. 

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

Yes, we ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Track My Package. You can also reach out to our customer support desk at support@buydemcoproducts.com to ask questions anytime.

How long does it take for an order to arrive?

Once shipped, your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You'll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

How much does shipping cost? 

All our items are shipped out separately unless you buy two or more of the same thing. 

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item. 

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.  

How do I check the status of my order? 

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at support@buydemcoproducts.com to check the status of your order. 

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times. 

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below. 

How long does delivery take? 

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery. 

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@buydemcoproducts.com 

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase. 

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries). 

Do you deliver products internationally? 

DEMCO Products successfully ships A LOT of products worldwide each day. We have many happy customers in every corner around the world! 

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our products are available to everyone. 

WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE? 

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD. 

I've placed an order with multiple items recently, can I combine them into one package?  

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you. 

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it? 

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use. 

How secure is my personal information? 

DEMCO Products adheres to the highest industry standards to protect your personal information. 

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.  

Your credit card information is only used to complete the requested transaction and is not subsequently stored.